Refunds will not be given on items deemed unfit for resale, reasons may include:
Please ensure the tag is not removed until you are happy with the item.
Returns / Exchanges
€2.50 Returns (UK Returns Only)
How do I return my item/s? NO PRINTER NEEDED.
1) Tick the items you are returning on your returns slip and place inside with the items being returned and seal your parcel.
2) Complete the following link below (compatible with UK and northern Irleand addresses), once you have done so an email will come through to you on how to return your parcel without a printer, using a QR Code enclosed inside of the email.
€2.50 will be deducted from your order once we receive the return (unless your item/s is deemed faulty or the incorrect item has been received).
https://www.bestacaiberryselect.com/track-my-return/create/4988
What is your returns policy?
International Returns
Unfortunately, we are unable to offer a returns portal service for international customers. To return your item please return this to us at a cost of your own insurance. We can only refund the cost of sending the parcel back to us if your item is deemed faulty or damaged, or in the instance of receiving the incorrect item. Please keep a copy of the receipt.
Can I exchange an item?
Unfortunately, we are unable to process exchanges. You can return your item/s to us for a full refund and place a new order to receive the item of your choice.
What should I do if I receive an incorrect or faulty item?
Oh no! We're sorry to hear this. Please send Customer Services an e-mail ([email protected]) or Facebook message with your Order Number, photo's of the fault and/or a brief description of the fault or issue and we will help you straight away.
For items that are faulty within 30 days, the returns postage cost will be wavered when using our bestacaiberryselect €2.50 Return Service.
*A consumer cannot claim for a refund or replacement if they alter the item or causes any damage to the item.
Refunds will not be given on items deemed unfit for resale, reasons may include: