Please also allow extra time for delays during Busy Periods, Bank Holidays and Unexpected Complications:
Delivery Information
UK orders qualify for free second class shipping over £75
UK orders qualify for free next day delivery shipping for orders over £125
Delivery Options (UK Mainland)
Standard Delivery
Royal Mail standard service / 2nd class tracked ( 3 - 5 working day turn around for dispatch ) Excluding Weekends and Bank Holidays - €3.99 (UK MAINLAND ONLY)
Next Working Day Tracked Service With Royal Mail - €4.99 (orders made after 3pm Monday -Thursday will be dispatched following day and orders made Friday will be dispatched following Monday)
International shipping
Royal Mail standard service / 2nd class tracked (2 - 5 working day turn around) Excluding Sundays and Bank Holidays - €3.99 (UK MAINLAND ONLY)
Click & Collect (bestacaiberryselect Ltd Warehouse, Sydney, )
What if I have not received part of my order?
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email from bestacaiberryselect with your tracking number and link to follow your parcels journey.
For Next Day Delivery orders, Royal Mail will also contact you directly via email/SMS to update you and provide you with a 1 hour delivery window of which you can amend with Royal Mail themselves. Please do not contact bestacaiberryselect with your delivery instructions as these MUST be given directly to the Courier.
If you require updates on your delivery, you can contact the courier
Late/Missed Deliveries
Unfortunately, once we have passed your parcel to the courier, it is the responsibility of the courier to fulfil the requested delivery service and meet our expected standard. In the case of your delivery being late or missed, please check your tracking information in your dispatch notification email and contact the courier directly.
Refunds On Postage
Please note we are unable to refund delivery costs in an instance where a parcel is delayed, or delivery is missed for the following reasons:
We are also unable to combine your parcels together and refund shipping for placing two orders in one day following a system update.
As part of our policy, we also do not refund any original shipping costs (you are entitled if the item is deemed faulty on arrival), which is the cost of sending your parcel out to you, which you pay and are liable for paying in order for us to send out your parcel with our courier. This is a courier charge paid by you, then us and also covers your packaging. According to which, this is at our discretion.
Orders Delivered in reSafe Place Or With A Neighbour
If you request for your order to be delivered to your safe place or with a neighbour, this is at your own risk and we are not liable.